How do I handle manufacturer warranty work as a gunsmith?

by admin | Mar 31, 2026

Warranty jobs should be flagged in your work order system with a warranty billing type that sets the customer charge to zero and tracks the reimbursement owed by the manufacturer. Log warranty jobs separately in your reporting to monitor warranty claim volume by...

How do I manage a large backlog of gunsmithing work orders?

by admin | Mar 31, 2026

A work order queue view that shows all open jobs by status, assigned smith, estimated completion date, and days waiting helps shop managers prioritize work and identify jobs that have been sitting too long. Setting realistic completion date estimates at intake — and...