by admin | Mar 31, 2026
A complete work order workflow starts at intake — logging the customer’s information, the firearm’s serial number and description, and the requested service — creating the A&D acquisition entry, assigning the job to a smith, tracking parts used, and...
by admin | Mar 31, 2026
Gunsmithing job pricing should account for labor time at your shop rate plus the actual cost of parts used. Pre-load standard service rates (trigger jobs, action cleaning, sight installation, etc.) for common jobs, and use time-and-materials billing for custom or...
by admin | Mar 31, 2026
Gunsmithing parts inventory should be tracked separately from retail shelves, with parts automatically deducted from stock when used in work orders. Set reorder points for frequently used parts so you’re never waiting on a parts order to complete a job. Job...
by admin | Mar 31, 2026
Automated text or email notifications triggered by work order status changes — work started, work complete, ready for pickup — eliminate the manual phone calls your staff makes throughout the day. Pickup notifications in particular are high-value: they reduce the...
by admin | Mar 31, 2026
Warranty jobs should be flagged in your work order system with a warranty billing type that sets the customer charge to zero and tracks the reimbursement owed by the manufacturer. Log warranty jobs separately in your reporting to monitor warranty claim volume by...
