Gunsmithing
Gunsmithing Built for Firearms Retailers
Track Every Repair from Intake to Handoff
Most POS systems treat service work as an afterthought. AIM’s gunsmithing software is tailored specifically for firearms repair operations, handling ATF compliance, parts inventory, and customer communication in one integrated system.
With AIM, you will manage your gunsmithing operations with service ticket tracking that documents every step. From creating repair estimates to logging A&D bound book entries, AIM handles the compliance and workflow complexity so you can focus on quality work.
Service Ticket Management
Document change of possession at intake and handoff for ATF compliance. Create service tickets and repair estimates that convert to work orders. Track repairs by serial number and customer history.
Compliance & Documentation
Document ATF-required change of possession when customers drop off and pick up firearms. Log reacquisition, disposition, and shipping through A&D bound book automatically. Maintain audit-ready records for ATF reviews with complete serial number tracking.
Parts Inventory Integration
Integrate parts inventory with automatic COGS tracking. Order special parts for specific repairs. Track parts usage and profitability by job. Apply parts pricing rules and discounts automatically.
Labor & Profitability Tracking
Track labor hours and costs by technician. Analyze service profitability by job type. Generate reports on service revenue and margins. Identify your most profitable repair categories.
Customer Communication
Send automated status updates to customers. Generate professional estimates and invoices. Maintain complete repair history by customer. Track warranty work and recurring repairs.
Work Order Management
Create detailed work orders from estimates. Assign jobs to specific technicians. Track work order status from intake to completion. Generate completion certificates and documentation.
Critical Compliance Note
AIM automatically documents change of possession at intake and handoff – a critical ATF requirement many systems miss. Every firearm transfer is logged through your integrated A&D bound book.
Gunsmithing software questions, answered
Does AIM POS include gunsmithing software?
Yes. AIM gives you gunsmithing software built into your point of sale. You create service tickets and work orders, track parts and labor, and manage a repair from intake through handoff, all in the same system that runs your counter and inventory.
Can I track parts and labor profitability on a repair?
Yes. You pull parts from your integrated inventory so cost is captured on the ticket, and you track labor hours by technician. That gives you a clear view of profitability on each job instead of guessing.
Does gunsmithing connect to my point of sale and bound book?
Yes. Gunsmithing is part of the same native platform as your point of sale, inventory, and compliance. A firearm you receive for service, work on, and return is one thread of data, with the acquisition and disposition entries logged as part of the job.
Does AIM log the change of possession for a repair?
AIM can build the acquisition and disposition entries when a firearm changes hands for service, so the movement is captured in your records. AIM helps you keep accurate, retrievable records. It does not replace your responsibility under ATF and state rules, and it is not legal advice.
Can I keep customers updated on repair status?
Yes. AIM includes customer communication tools so you can share estimates and status without chasing phone calls, which keeps repairs moving and customers informed.
Book a demo to see AIM gunsmithing in action.
See AIM Gunsmithing in Action
Schedule a demo to see how AIM handles repair workflows and compliance